Note that this cmdlet deletes the entire group and all the agents in that group. If you need to delete an agent group, this can be done by calling the Remove-CsRgsAgentGroup cmdlet. New agent groups are created by using the New-CsRgsAgentGroup cmdlet. The people designated to answer calls are known as agents and a collected group of agents are referred to as a Response Group agent group.Īgent groups are associated with workflows and are further associated with like job responsibilities for example, help desk personnel might be grouped in the Help Desk agent group while customer support agents might be grouped in the Customer Support agent group. When someone calls a phone number associated with the Response Group application, the service starts by determining which workflow corresponds to the number called.īased on the configuration of that workflow, the call might be routed to a set of interactive voice response (IVR) questions (in which the caller is asked one or more questions along the lines of "Is this question about hardware support or software support?").Īlternatively, the call might be placed in a Response Group queue there the caller will remain on hold until someone is available to answer the call. In this article Syntax Remove-Cs Rgs Agent Group This cmdlet was introduced in Lync Server 2010. Removes an existing Response Group agent group.Īn agent group is a collection of agents assigned to a Response Group queue.Īgents are the users assigned to answer calls directed to a particular queue.
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